July 11, 2025 (updated)
Job Title: Intake Specialist (20 hrs. per week)
Location: Detroit, MI (On-Site/Work from home)
Organization: Sistahs Reachin’ Out – Pathfinder Program
Sistahs Reachin’ Out (SRO) is a community-based, nonprofit organization with the overarching mission to effectuate economic equality for underserved, under-resourced residents and families in Detroit, MI.
Via the Pathfinder program (Pathfinder), SRO aims to lower barriers to employment by providing direct assistance to low-income, single parents in Detroit seeking employment or are struggling to stay employed.
Position Overview: SRO is seeking a detail-oriented and compassionate Intake Specialist to join our Pathfinder team. This is a part-time position with the potential for full-time employment based on performance and business needs. The Intake Specialist role is crucial in vetting and processing intake surveys from low-income, single parents seeking assistance toward gaining or maintaining employment. The ideal candidate will be adept at evaluating intake forms, conducting preliminary assessments, inputting client data, maintaining participants’ files and ensuring that all applicants receive the necessary support to succeed in their employment goals.
Key Responsibilities:
- Review and process intake surveys submitted by low-income, single parents seeking assistance
- Conduct initial assessments via phone to determine eligibility and needs of applicants for direct assistance
- Facilitate the collection of necessary documentation and information required for program participation
- Enter client data into SRO database and update participant information in the Michigan Department of Labor and Economic Opportunity OSMIS system
- Provide clear and empathetic communication to applicants regarding the next steps and available resources
- Collaborate with other program staff to ensure a seamless resolution of program participants’ needs
- Maintain accurate and confidential records of all intake activities and applicant information
- Address and resolve any issues or concerns raised by applicants regarding support via the Pathfinder program
- Participate in regular meetings and training sessions to stay updated on program changes and best practices
Qualifications:
- Previous work experience in social work, human services, or in organizations in related fields is preferred
- Previous experience in a client-facing role, preferably in social services or a similar field
- Strong understanding of the challenges faced by low-income, single parents and a commitment to supporting their unique needs
- Excellent organizational skills with attention to detail and the ability to manage multiple tasks simultaneously
- Effective communication skills, both written and verbal, with the ability to interact empathetically with diverse populations
- Strong computer skills with proficiency in Microsoft applications, a must
- Ability to work independently as well as part of a team in a fast-paced environment
Requirements:
- Hybrid schedule with at least one (1) day in office per week
Pay range: $18 – $21/hr.
Application Process: Interested candidates should submit their resume and a cover letter outlining their relevant experience and qualifications to hello@srodet.org. Applications will be reviewed on a rolling basis until the position is filled.
Sistahs Reachin’ Out is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.